Senior Relationship Manager

The Senior Relationship Manager – Commercial/Corporate, Key Accounts will take ownership of a portfolio of high-value commercial and corporate clients within OPay's Key Accounts vertical. The role is responsible for developing strategic relationships with major businesses, identifying complex business and transaction needs, originating high-value opportunities and driving significant growth in transaction volumes, revenue and client wallet share.

The Senior Relationship Manager will act as a trusted business adviser to key clients and work closely with internal stakeholders to structure and deliver tailored financial and payment solutions.

Own and strategically manage a portfolio of high-value commercial and corporate/key accounts.

Develop and execute account strategies focused on client retention, revenue growth and increased wallet share.

Identify, originate and convert high-value new business opportunities.

Build trusted relationships with C-suite executives, Chief Executives, Directors, and business owners.

Conduct strategic client reviews to understand business priorities, transaction flows and emerging financial needs.

Identify opportunities for OPay's payment, collection, settlement, transaction banking and other relevant solutions.

Lead complex solution-selling engagements from opportunity identification through negotiation and implementation.

Drive significant growth in client transaction volumes, revenue and overall relationship value.

Develop and maintain a robust pipeline of strategic opportunities.

Analyse portfolio performance and identify opportunities for increased penetration and cross-selling.

Negotiate commercial terms and coordinate internal stakeholders to deliver appropriate client solutions.

Partner with Product, Operations, Risk, Compliance, Finance and other teams to resolve complex client requirements.

Act as an escalation point for key client issues and ensure timely resolution.

Monitor market trends, competitor activity and industry developments to identify new business opportunities.

Mentor and provide guidance to Relationship Managers within the Key Accounts team where required.

Ensure all portfolio activities comply with OPay's internal policies and applicable regulatory requirements.

Provide management with regular reports and insights on portfolio performance, pipeline, revenue and market opportunities.

Bachelor's degree in Business Administration, Marketing or a relevant discipline.

6–10 years' relevant experience in commercial banking, corporate banking, relationship management, payments, FinTech or related financial services.

Significant experience managing high-value corporate/commercial relationships.

Demonstrable track record of acquiring, growing and retaining major business accounts.

Strong understanding of corporate banking, transaction banking and/or digital payment solutions.

Strong commercial judgement and financial/business analysis capability.

Excellent negotiation, presentation and stakeholder-management skills.

Ability to engage effectively with C-suite and senior executive stakeholders.

Strong understanding of business transaction flows and corporate financial requirements.

Proven ability to independently manage a sizeable revenue-generating portfolio.

Strong leadership and mentoring capability, managing the the BDs and RMs.

Ability to operate effectively in a highly target-driven and fast-paced environment.

Locations: Lagos | Delta | Nigeria