Site Reliability Engineer (SRE)

We are seeking a Site Reliability Engineer to improve the reliability, scalability, performance, and operational efficiency of our cloud-based platform. Working alongside DevOps engineers within the Platform Operations team, this role combines software engineering and systems operations with a focus on observability, automation, incident reduction, and operational excellence.

You will partner closely with software engineering, QA, security, and DevOps to establish reliability practices, improve production visibility, strengthen incident response, automate operational workflows, and help engineering teams deliver changes safely and confidently.


This role supports systems operating under regulatory and compliance requirements, including FedRAMP and SOC 2. The ideal candidate understands that reliability, traceability, security, and change management enable sustainable development velocity rather than compete with it.

We expect all technical team members to leverage AI-assisted tools and workflows as force multipliers for productivity, learning, automation, and problem-solving while maintaining strong engineering skills, sound judgment, security standards, and operational accountability.

· 5+ years of experience in Site Reliability Engineering, DevOps, cloud infrastructure, systems engineering, software engineering, or a related production-focused role.


· Demonstrated experience supporting reliable, customer-facing applications in a production cloud environment.


· Hands-on experience designing, deploying, and operating production workloads on AWS.


· Experience building or maintaining Infrastructure as Code, observability solutions, incident response processes, and CI/CD automation.


· Experience identifying and reducing operational toil through automation and continuous improvement.


· Experience participating in on-call rotations, troubleshooting production issues, performing root cause analysis, and implementing preventive improvements.



Technical Skills

· Proficiency with at least one scripting or programming language, such as Python, Bash, JavaScript/TypeScript, Go, or Java.


· Working knowledge of Linux systems, networking, DNS, HTTP, load balancing, and common cloud architecture patterns.


· Experience with containers and container-based deployment practices; Docker experience is required, while Kubernetes or similar orchestration experience is beneficial.


· Ability to analyze logs, metrics, traces, and system behavior to troubleshoot issues across application and infrastructure layers.


· Understanding of reliability concepts such as SLIs, SLOs, error budgets, availability, latency, capacity planning, and graceful degradation.


· Familiarity with secure configuration, secrets management, access controls, vulnerability remediation, and other operational security fundamentals.